As long as you have complied with the terms of your membership agreement we believe you should not have to pay for ineffective service:

If there are no derogatory items removed from your report in the first 3 months of membership, at your request we will terminate your membership and refund you all membership fees paid.

At the conclusion of your 6 month membership, if there has not been an increase in your credit score we will refund 100% of your membership fee.